DELIVERY

Processing Times
It takes up to 2 business days to ship your order.

Shipping Rates
Please proceed to checkout to view shipping rates.

We ship EMS(JapanPost) for most items.
For some countries and areas, EMS is limited to certain areas.
If your country is not on our checkout page, please send us an email at order@banananaeffects.jp.
We will search other way to ship you.

 EMS Shipping Rates and delivery days

Area  Shipping Rates Expected delivery days
North America $20.00 4-7 days
Europe $23.00 2-6 days
Oceania $20.00 2-6 days
South America $27.00 4-5 days
Africa $27.00 3-6 days
Asia $15.00 2-9 days
Middle East $20.00 4-9 days


You can check delivery days from EMS page.
Please choose "Parcel (package)" and fill 600g or so in the weight column.
Also, please choose "Osaka" prefecture and your country.

International shipping prices and shipping costs do not include
VAT or other import taxes which may vary from country to country.
Taxes/customs and import fees are charged by your country,
Bananana Effects has no influence over these charges.
Buyer is responsible for all import taxes and duty fees.

 

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order@banananaeffects.jp.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@banananaeffects.jp.

Shipping
To return your product, you should mail your product to: Sagisu 4-5-4 Osaka Ōsaka JP 5530002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.